Your Vorwerk product is designed to support you reliably in everyday use. If it is not working as expected, we recommend first checking the relevant troubleshooting guidance or contacting our Customer Care team for support.
If the issue cannot be resolved, we may arrange for your product to be repaired through our authorised repair service. Your product will be collected, repaired, and returned to you. The repair will include labour and any necessary spare parts in line with the applicable warranty terms.
Please note that a repair does not restart or extend the existing warranty period. Any parts replaced during the repair remain covered only until the end of the original applicable warranty.
Details about our repair packages can be found here.
Booking your Vorwerk repair
To arrange a repair, please contact our Customer Care team by phone. If you need to cancel or change your booking, you can do so up to the day before your product is due to be collected by the courier.
When contacting us, please ensure you have details regarding the model name/number, a log of any error codes appearing on the device and a proof of purchase so that we can get your request processed as soon as possible.
Buying spares and accessories
You can buy spares and accessories for most Vorwerk products on our Spare parts page.